Hpe Support Agreement Manager

To start this process, you must select “Yes” at the top of the screen if you are linked to existing warranty shares or if you are linking others. The process of interconnecting warranties, care packs or support agreements is as simple as clicking on the right link and following the instructions. If you have a lot of existing systems, it is very likely that the link via the Batch tool is preferable rather than linking them individually. The process of connecting one of the three options is the same, you enter the SAID (Support Agreement ID) number, care pack or warranty serial number and select the property type separately or several times. Individual ownership means that you have control of the warranty and you need to set up warranty shares, and you need to add more to the share. Timeshare means that everyone, as the equal owner, can refer to the warranty and can therefore create and manage shares. By linking a care pack or a guarantee, you can also access other fields when linking. You can choose the country or region of the purchase and assign a nickname to the connected device, for example. B the host name of the device, so that it is easily recognizable by all members of the company. To add people to the user group, you only need the email address with which they signed up for your passport account. After you add all the people you want to the user group, click Submit and you can select the user groups that you want to add to the share. You can even add non-collaborators like your friends at Dasher to help you manage your support agreements, contracts, and more.

Let us know if you want us to help you. Below is an example of how to use the email support alias at Dasher. To access HPE Service Pack for Proliant (SPP) firmware updates, operating system patches, software updates, and ISO files, you must first create an HPE Passport account and associate your warranties, care packs, and support agreements with it. To do this, call the HPE Support Center. You are prompted to sign in either with an existing HPE Passport account or if you do not already have one to create an account. (see below) Creating an account takes no more than 5 minutes, as only account information is requested by default. Once you have an account, you can either combine your company`s warranties, care packs, and support agreements, or, if they`re already linked to an existing account in your company, you can easily be added to it. Click on the “My Support Link” link at the bottom left of the page (see below).

If you know the specific type of support you need to link (support contract, package support, or warranty), or if you want to view everything previously related, you can also select the links below. The link opens the next page where you can link all your warranties, care packs, and support agreements, view your currently linked warranties, manage warranty shares, transfer ownership of the warranties, and remove the currently linked warranties. Click the “Create New Share” button to create a share. The nickname, serial number, and product number of the device will be displayed for you to select for your actions. Once you`ve added everything you want to add to this share, click the “Next” button at the bottom of the screen. This process allows anyone in your organization to access HPE firmware updates, operating system patches, software updates, and SPP. Then you can add different user groups to the just created release and assign different administrator rights for groups of people….

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